The Central Government has notified Consumer Protection (E-Commerce) Rules, 2020 for all goods sold under a digital or electronic platform through both the marketplace and inventory-led models.
According to the new rules E-commerce firms should provide details on the sellers, mandatory consumer redressal contacts and have clear-cut agreements with the sellers so that e-commerce entity also takes responsibility for consumers, who make payments in that gateway against goods displayed on that platform.
No e-commerce entity shall impose cancellation charges on consumers cancelling after confirming purchase unless similar charges are also borne by the e- commerce entity, if they cancel the purchase order unilaterally for any reason.
If an e-commerce entity offers imported goods or services for sale, it shall mention the name and details of any importer from whom it has purchased such goods or services, or who may be a seller on its platform.
Read Rules:
